My high school football coach would say, “is it a skill issue or a will issue?” I borrowed this question and the meaning behind it and applied to my leadership and management arsenal. My coach took a simple question and turned it into a mantra of our team. This mantra enabled freedom and that freedom equaled success.
Now there are many skill will coaching models and management tools allowing a manager to assess an employee’s skill and will. Through this assessment the manager now can find the best approach to take with the employee for the given situation based on the data from the tool, matrix, or model. This seems to over complicate a simplistic leadership and management tool.
The next time there is a safety incident, failed inspection, a broken operational process, lack of performance, or high performance. Ask yourself and the team ‘is it a skill issue or a will issue.’ This approach has allowed the teams I have been on to find the root cause of the problem or define why an individual or team had success. If we were approaching a problem we would quickly identify if the individual or team needed resources to increase their skill or if it was a will issue. If it was a will issue then the leader knew more coaching was needed to put the individual or team in a position for success.
Leadership is an active sport so get in the game!